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Special Access & Accessibility

We aim to provide an accessible environment so that all our visitors can fully enjoy their experience. The Experience and the Tours are accessible to all those with disabilties. We are happy to offer free carer tickets for each full paying ticket holder who requires someone to assist them with their visit. 

To arrange this, please call the box office helpline and request a carer ticket.  Proof of disability will be required onsite for carer ticket collection. Please feel free also to contact us to discuss your access requirements in advance. 

Doctor Who Experience Bullet Point

Email: contact@doctorwhoexperience.com

Doctor Who Experience Bullet Point

Tel: 0844 801 3664 (9am - 5pm)

WHEELCHAIR USERS

The Doctor Who Experience is fully accessible for wheelchair users. Due to the venue evacuation policy, the number of wheelchairs allowed in the building at any one time is controlled. We therefore ask wheelchair users to inform the Box Office that they will be visiting in a wheelchair when they book their ticket to guarantee entry at the required time.

All wheelchair users must be accompanied by a carer.

Wheelchair Hire

The Doctor Who Experience also has two wheelchairs available onsite which can be reserved free of charge. Please inform the Box Office at the time of booking if you will require the use of one of the wheelchairs on site. These must be operated by the visitor's carer.
[NB: the maximum weight capacity of the onsite wheelchairs is 18 stone (115 Kilograms)]. 

To ensure the safety of all visitors, mobility scooters are not permitted within the Experience, but can be stored securely and exchanged for a wheelchair on arrival.

Parking

As the Doctor Who Experience is located on a private road, we would encourage visitors with a Blue Badge to use the designated bays available at the Norwegian Church or opposite the Drama Village.

Doctor Who Experience Bullet Point  Walking Tour

The Walking tours are accessible to wheelchair users. The Walking tour lasts up to 75 minutes and covers 1.5 miles around Cardiff Bay.  Visitors will be travelling on public pavements.

Doctor Who Experience Bullet Point  TARDIS Studio tour 

The TARDIS Studio tours are accessible to wheelchair users. Please note that this is a working television set which does impose some restrictions. There is a staged ramp (max incline 6%) leading to the TARDIS viewing platform from where you can see most of the console area. For visitors able to travel short distances, there are a further 5 steps with a hand rail that can be ascended to get access to the console area. Visitors who are unable to leave their wheelchair do get a good view of the set from the viewing platform.
 
We regret that the one area that is completely inaccessible via the ramp is the police box door at the very top level of the set (accessed via a scaffolding staircase). Hosts will be happy to take a picture here on behalf of the visitor, using the visitors own camera. 
 
Buggies are allowed in the studios but not on the set. They can be parked in the studio.

BLIND AND PARTIALLY SIGHTED

We are happy to help our blind and partially sighted visitors, where possible with any special requirements they have. The Doctor Who Experience is not suitable for assistance dogs due to loud noises and floor movements, however we do offer free carer tickets.

Audio Description

We offer an Audio Description track for the walk-through adventure section of the Experience. The track is loaded onto portable devices, which are available for loan from the main ticket desk. A security deposit will be required. The audio description device is available in English and Welsh and is a commentary providing information on the visual elements of the walk-through experience as it unfolds. It describes the sets, props, action happening on screen, and any visual references. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting.
In the exhibition section, stewards will be available to assist with describing artefacts and will be happy to answer any questions you may have.

Visual Aids

Large print packs to accompany the artefact signage are available to borrow from the Box Office. Please make sure a member of staff is aware when you arrive at the Box Office, or inform us in advance of your visit.

The adventure section of the Experience will be led by a guide, so if you have any additional requirements there will be a member of staff to assist.

Doctor Who Experience Bullet Point  Walking tour

There is no Audio Description track available on our Walking tours but our hosts will deliver a full description for all visitors.

Doctor Who Experience Bullet Point  TARDIS Studio tour

There is no Audio Description track available on our TARDIS Studio tours but our hosts will deliver a description for all our visitors.
 
An information sheet describing the set will be available in large print. 
 
Guide dogs are permitted in the studio and on the set.
 
Light levels are fairly high – there is only one area of subdued lighting at the base of the set. 

DEAF AND HARD OF HEARING

The Doctor Who Experience offer a subtitled portable handheld device, which is available for loan from the main ticket desk. A security deposit will be required. The subtitles provide all the spoken elements of the walk-through experience as it unfolds. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting. Subtitles are available in English and Welsh language.

Induction Loops

We have induction loops installed in the walk through adventure section of the Experience which people can tune their hearing aid into.

Doctor Who Experience Bullet Point  Walking tour

The script delivered by the guides is available in large print for those who would like to read along with the commentary.  

Doctor Who Experience Bullet Point  TARDIS Studio tour

·       This tour is not scripted so there is no need for subtitles.  The hosts will be giving out facts and so there will be an information sheet on hand for those who may wish to read it. Information sheets in large print will be available but must not be taken away.

If groups wish to bring a signer to assist with the visit, they will be eligible for a carers ticket. 

ADDITIONAL INFORMATION

We also offer people with access needs the opportunity to go through the adventure section of the Experience for a second time during their visit. Please note that this feature may not be possible during busy periods. Please feel free to contact us to discuss your assistance requirements in advance (details below).

If you have specific questions in relation to getting round and enjoying the Experience, please contact us on the main contact number. So you can plan your visit, the following points summarise aspects of the environment and activities involved in the walk-through aspect of the Doctor Who Experience:

Doctor Who Experience Bullet Points Low light levels throughout
Doctor Who Experience Bullet Points Light effects with variable light levels (no strobes or lasers used)
Doctor Who Experience Bullet Points Special effects (moving floors, smoke and haze)
Doctor Who Experience Bullet Points Involves walking and standing for up to 30 minutes
Doctor Who Experience Bullet Points Various floor surfaces including optional steps
Doctor Who Experience Bullet Points Interactive and static exhibits
Doctor Who Experience Bullet Points Loud audio soundtrack with speech, music and effects

 

3D film – the full three dimensional effect will not be experienced without binocular vision but the film can still be enjoyed with monocular sight.

 

Doctor Who Experience Bullet Point  TARDIS Studio tour

Within the TARDIS Studio tours, the studio is generally open, there are no cramped or confined areas however visitors do enter through a turnstile – please alert your host if this is a problem.

There are no loud noises or flashing lights on set. It is a generally quiet environment. Tour groups are restricted to smaller groups of 4-6 in the set.

 

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