Special Access & Accessibility
We aim to provide an accessible environment so that all our visitors can fully enjoy their experience. The Experience and the Tours are accessible to all those with disabilties. We are happy to offer free carer tickets for each full paying ticket holder who requires someone to assist them with their visit.
To arrange this, please call the box office helpline and request a carer ticket. Proof of disability will be required onsite for carer ticket collection. Please feel free also to contact us to discuss your access requirements in advance.
Tel: 0844 801 3664 (9am - 5pm)
The Doctor Who Experience is fully accessible for wheelchair users. Due to the venue evacuation policy, the number of wheelchairs allowed in the building at any one time is controlled. We therefore ask wheelchair users to inform the Box Office that they will be visiting in a wheelchair when they book their ticket to guarantee entry at the required time.
All wheelchair users must be accompanied by a carer.
The Doctor Who Experience also has two wheelchairs available onsite which can be reserved free of charge. Please inform the Box Office at the time of booking if you will require the use of one of the wheelchairs on site. These must be operated by the visitor's carer.
[NB: the maximum weight capacity of the onsite wheelchairs is 18 stone (115 Kilograms)].
To ensure the safety of all visitors, mobility scooters are not permitted within the Experience, but can be stored securely and exchanged for a wheelchair on arrival.
As the Doctor Who Experience is located on a private road, we would encourage visitors with a Blue Badge to use the designated bays available at the Norwegian Church or opposite the Drama Village.
The Walking tours are accessible to wheelchair users. The Walking tour lasts up to 75 minutes and covers 1.5 miles around Cardiff Bay. Visitors will be travelling on public pavements.
TARDIS Studio tour
BLIND AND PARTIALLY SIGHTED
We are happy to help our blind and partially sighted visitors, where possible with any special requirements they have. The Doctor Who Experience is not suitable for assistance dogs due to loud noises and floor movements, however we do offer free carer tickets.
We offer an Audio Description track for the walk-through adventure section of the Experience. The track is loaded onto portable devices, which are available for loan from the main ticket desk. A security deposit will be required. The audio description device is available in English and Welsh and is a commentary providing information on the visual elements of the walk-through experience as it unfolds. It describes the sets, props, action happening on screen, and any visual references. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting.
In the exhibition section, stewards will be available to assist with describing artefacts and will be happy to answer any questions you may have.
Large print packs to accompany the artefact signage are available to borrow from the Box Office. Please make sure a member of staff is aware when you arrive at the Box Office, or inform us in advance of your visit.
The adventure section of the Experience will be led by a guide, so if you have any additional requirements there will be a member of staff to assist.
There is no Audio Description track available on our Walking tours but our hosts will deliver a full description for all visitors.
TARDIS Studio tour
DEAF AND HARD OF HEARING
The Doctor Who Experience offer a subtitled portable handheld device, which is available for loan from the main ticket desk. A security deposit will be required. The subtitles provide all the spoken elements of the walk-through experience as it unfolds. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting. Subtitles are available in English and Welsh language.
We have induction loops installed in the walk through adventure section of the Experience which people can tune their hearing aid into.
The script delivered by the guides is available in large print for those who would like to read along with the commentary.
TARDIS Studio tour
If groups wish to bring a signer to assist with the visit, they will be eligible for a carers ticket.
We also offer people with access needs the opportunity to go through the adventure section of the Experience for a second time during their visit. Please note that this feature may not be possible during busy periods. Please feel free to contact us to discuss your assistance requirements in advance (details below).
If you have specific questions in relation to getting round and enjoying the Experience, please contact us on the main contact number. So you can plan your visit, the following points summarise aspects of the environment and activities involved in the walk-through aspect of the Doctor Who Experience:
|Low light levels throughout|
|Light effects with variable light levels (no strobes or lasers used)|
|Special effects (moving floors, smoke and haze)|
|Involves walking and standing for up to 30 minutes|
|Various floor surfaces including optional steps|
|Interactive and static exhibits|
|Loud audio soundtrack with speech, music and effects|
3D film – the full three dimensional effect will not be experienced without binocular vision but the film can still be enjoyed with monocular sight.
TARDIS Studio tour
Within the TARDIS Studio tours, the studio is generally open, there are no cramped or confined areas however visitors do enter through a turnstile – please alert your host if this is a problem.