Special Access & Accessibility

We aim to provide an accessible environment so that all our visitors can fully enjoy their experience. We are happy to offer free carer tickets for each full paying ticket holder who requires someone to assist them with their visit.

To arrange this, please call the box office helpline and request a carer ticket. Proof of disability will be required onsite for carer ticket collection.

We also offer people with access needs the opportunity to go through the adventure section of the Experience for a second time during their visit. Please note that this feature may not be possible during busy periods. Please feel free to contact us on the details below to discuss your assistance requirements in advance:

	Email: contact@doctorwhoexperience.com
	Tel: 0844 801 3664 (9am - 5pm)

WHEELCHAIR USERS

The Doctor Who Experience is fully accessible for wheelchair users. Due to the venue evacuation policy, the number of wheelchair allowed in the building at any one time is limited. We therefore ask wheelchair users to inform the Box Office that they will be visiting in a wheelchair when they book their ticket to guarantee entry at your required time.

Parking

As the Doctor Who Experience is located on a private road, we would encourage visitors with a Blue Badge to use the designated bays available at the Norwegian Church or opposite the Drama Village.

Wheelchair Hire

The Doctor Who Experience has limited wheelchairs available onsite which can be reserved. When booking your ticket please inform the Box Office at the time of booking that you will require the use of one of the wheelchairs on site.
[NB: the maximum weight capacity of the onsite wheelchairs is 18 stone (115 Kilograms)].

To ensure the safety of all visitors, mobility scooters are not permitted within the Experience, but can be exchanged for a wheelchair on arrival.

BLIND AND PARTIALLY SIGHTED

We are happy to help our blind and partially sighted visitors, where possible with any special requirements they have. The venue is unable to accommodate guide dogs due to loud noises and floor movements, however we do offer free carer tickets.

Audio Description

We offer an Audio Description track for the walk-through adventure section of the Experience. The track is loaded onto portable devices, which are available for loan from the main ticket desk. A security deposit will be required. The audio description device is available in English and Welsh and is a commentary providing information on the visual elements of the walk-through experience as it unfolds. It describes the sets, props, action happening on screen, and any visual references. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting.
In the exhibition section, stewards will be available to assist with describing artefacts and will be happy to answer any questions you may have.

Visual Aids

Large print packs to accompany the artefact signage are available to borrow from the Box Office. Please make sure a member of staff is aware when you arrive at the Box Office, or inform us in advance of your visit.

The adventure section of the Experience will be led by a guide, so if you have any additional requirements there will be a member of staff to assist.

DEAF AND HARD OF HEARING

We offer a subtitle portable handheld device, which is available for loan from the main ticket desk. A security deposit will be required. The subtitles provide all the spoken elements of the walk-through experience as it unfolds. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance by informing us of the quantity you will require, and the day and time you will be visiting. It is available in English and Welsh language.

Induction Loops

We offer induction loops for the walk through adventure section of the Experience which people can tune their hearing aid into.

ADDITIONAL INFORMATION

If you have specific questions in relation to getting round and enjoying the Experience, please contact us on the main contact number. So you can plan your visit, the following points summarise aspects of the environment and activities involved in the walkthrough aspect of the Doctor Who Experience:

	Low light levels throughout
	Light effects with variable light levels (no strobes or lasers used)
	Special effects (moving floors, smoke and haze)
	Involves walking and standing for up to 30 minutes
	Various floor surfaces including optional steps
	Interactive and static exhibits
	Loud audio soundtrack with speech, music and effects

3D film – the full three dimensional effect will not be experienced without binocular vision but the film can still be enjoyed with monocular sight.